MANAGING DISCIPLINE ISSUE BY HUMAN RESOURCE DIVISION


Attached with is the 'abstract' guideline on security procedure when dealing with any shoplifting cases either by customer, staff or servant (merchandiser, promoter, supplier),..

All should be well verse on this procedures to avoid any conflict with customer, staff or servant (promoter, merchandiser, supplier) and of course with any of your own company associates,..

Security investigation via internal interrogation; when security getting information on any security breach of trust such as information of collaboration, smuggling, cheating or others; below is the basic step,..

1. Call the informer and get his statement right (complete information about the case);

2. Inform your top management (give your suggestion/proposal/advice); call HO_HR for any technical advice (MUST);

3. If there's cases to investigate, HR to issue 'SUSPENSION LETTER' to the suspect signed by store director (max.14 days);

4. During the suspension period, the suspect not suppose to be in store except during the investigation day conducted as advice; if the date confirmed;

5. HR to set-up the 'Internal Investigation' board or Domestic Inquiry (detail investigation on Statement/Q/Ans), i.e Chairman (sec head); members (HR, div/dept manager);

6. Suspect need to be notify for the investigation conducted by HR (by letter and phone call);

7. If there's case, panel board of the investigation have to give conclusion and suggestion for next step level;

8. Management to decide the final action to be taken either verbal warning, warning letter issue, show cause letter, termination or send to police;

9. Informer to lodge police report with the advice by the security manager;

10. Finally security manager to follow-up case with the police;

11. Incident report on the case to be submitted to HO_Security asap;

All the above step's and stages is a very common practices and procedures comply with human resourcing procedures in any organization, nothing to confuse and do not confuse others and yourself,..

Thanks & Regards...